We support digital health brands across the UK with prescribing, dispensing, clinical governance and patient support, all under your brand name. So you can focus on growing your business while giving your patients a pharmacy experience they can trust.
13 Years
Keeping pharmacy operations running smoothly
1M+
Prescriptions safely fulfilled every year
16
Partner brands – and growing
99.99%
Accurate dispensing, backed by barcode checks
What we do
Skip the build and go straight to growth. You get experienced pharmacists, full clinical oversight and fulfilment that handles everything from prescription to delivery. Your service runs through a Bristol-based pharmacy registered with the GPhC and CQC, with flexible support that scales as fast as you do.
Fast, reliable fulfilment, built around your service.
Your dedicated operations team, ready to go from day one.
Your brand, backed by experienced clinical governance expertise.
Confident prescribing your patients can rely on.
We support your team. Your team supports the patient.
Our focus
Weight management and GLP-1 make up the largest area of our work for partners. We also fulfil high volumes across sexual health, men's health, women's health and dermatology.
Our full catalogue
We cover 90+ conditions with 1,000+ treatments, giving you the flexibility to offer more to your patients. Need something specific? Talk to us.
Regulated and inspected by…
Operating since
2013
And still going strong
Proudly based in
Bristol
Independent with national reach
We treat
90+
Conditions
We dispense
1000+
Treatments
What partners say
“They have taken full responsibility for our prescribing, dispensing and dispatch, with gold standard clinical governance and safeguarding. Patients are assessed the same day, which gives us industry-leading turnaround times.”
“Working with The Independent Pharmacy has made scaling our business remarkably straightforward, from onboarding through to processing tens of thousands of orders every month. Their technology is easy to integrate and their team is always responsive.”
Where we sit
Some partners give us the whole operation. Others use us alongside their own. Start where you are and scale the partnership as your needs change.
First line
Leave the pharmacy operation to us. We handle it end to end, from prescribing and dispensing to dispatch, stock, packaging, governance and support for your team, all under your brand and within one regulated pharmacy.
Second line
Keep your own fulfilment and use us when you need extra support. Whether that’s continuity cover, a single therapy area or testing a new market, you get extra capacity without having to build it into your own operation.
Why brands pick us
We have long-standing manufacturer relationships and state-of-the-art automated infrastructure. Everything you need to scale your brand without cutting corners on compliance.
Years of close relationships with manufacturers and major wholesalers mean we know our supply chain inside out. With direct accounts, full-line wholesale accounts and twice-daily deliveries, we’re often aware of supply issues before they become a problem.
Every product is barcoded from goods-in to dispatch, so we know exactly where it’s been, where it is and where it’s going. Our custom software gives you a complete audit trail for every order, whenever you need it.
Our own volumes have doubled year on year for the past four years, so taking on a growing partner is business as usual. Modular cold storage lets us add capacity as needed, with a second site nearby when you need more room.
Take a tour
See the people, technology and processes behind your orders, from dispensing and automated checks to packing and dispatch. Watch our quick video to see how we work.
Want to see how it all comes together?
Integration
Three ways to connect. Use our Application Programming Interface (API) for a custom platform, our ready-made Shopify plugin for the quickest route to market, or connect directly through LoopRx and JellyRx (coming soon). Whichever route you choose, you get the same fulfilment, stock visibility and order management behind the scenes.
Live in 1 to 3 weeks. Already built, so there’s no development work at your end. The quickest route to market.
Typically 4 weeks or more. Built for custom platforms and apps. We generate the question sets for you and keep them current as regulation changes.
Mostly configuration. If you already prescribe through either platform, there’s very little to build. Talk to us about timing.
We'll send you a partner pack including the API reference, order flow and sandbox access, so your team can explore the integration in detail. Just request it using the form below.
Security and data
Everything we hold for you is tagged to your organisation and encrypted with keys specific to you. Your data stays separate from competitors, never mixed with another organisation’s data or used to give anyone else an advantage.
Regulation
The Independent Pharmacy is owned and operated by ABSM Healthcare Ltd, a GPhC-registered distance selling pharmacy. Prescribing runs through our sister company, Red Label Medical Ltd, which is CQC-registered.
GPhC registered pharmacy. Find our registration and inspection report on the GPhC register (opens in a new tab)
CQC-registered prescribing service. Find our rating and reports on the CQC register (opens in a new tab)
Yes, and plenty of partners do. Send us prescriptions that your own clinicians have already approved, and we dispense, pack and dispatch them. Prescribing is available as an add-on to dispensing rather than as a service on its own.
Picking and packing is just the start.
We can handle stock purchasing, holding, reordering and reporting; packaging specification, sourcing and cost optimisation; and monthly reporting on dispatch and delivery performance. We can also assemble kits and bundles for non-medicine parts of your programme, provide clinical governance templates and audit support, and offer second-line support for your customer service team.
Most fulfilment partners pick, pack and stop there. We can take care of much more of the operation behind your brand.
Either. And it can vary by product.
For licensed and standard prescription medicines, we usually supply the stock. Our direct manufacturer and full-line wholesaler accounts mean we can often source it more cheaply and reliably than you could yourself.
For products you make under your own brand, you supply the stock and we hold, pick and reorder it against your forecast. Packaging is a separate decision, so you can choose what works for your brand without tying it to how the stock is supplied.
As quickly as 1–3 weeks.
If you’re on Shopify, our existing plugin means you can be live in 1 to 3 weeks with no development work at your end. A direct API integration typically takes 4 weeks or more, depending on what you need. LoopRx and JellyRx connections are coming soon and will be mostly configuration.
One partner switched from their previous pharmacy supplier to us in under 3 weeks, with no disruption to their existing patients.
Growth is what we’re built for.
Our own volumes have doubled year on year for the past 4 years, so taking on a growing partner is normal for us, not a stretch. Cold storage is modular and expands in units. Machinery is interchangeable and can be swapped in within minutes. We also have a second site nearby and can extend the working week when volumes demand it.
Once we understand what you’re planning to move, we’ll share the actual capacity figures so you can see what scaling with us looks like.
The prescription is held, not dispensed.
If our pharmacist has a concern, we raise a documented query with your prescriber. Nothing is supplied until the concern is resolved. If a prescription isn’t legally valid or can’t be supplied safely, we’ll decline to dispense it.
That isn’t us second-guessing your clinicians. It’s the independent check every pharmacy is required to make, protecting your registration as much as ours.
Not as standard. Your team stays front and centre.
Your patients deal with your support team, while The Independent Pharmacy supports you in the background, providing the clinical answers and order details they need.
If we do need to speak to a patient directly, that contact happens under your brand, not ours.
12-month terms, with no minimum order volumes.
You’ll get the full terms, including notice periods and payment terms, with your proposal, so you can see exactly what you’re agreeing to alongside the pricing.
Yes. You can use The Independent Pharmacy as your primary, secondary or contingency supplier.
Several partners use us as a second supplier for business continuity, or for a single therapy area alongside their existing operation. Integrations are scoped around each partner, so setting up a contingency arrangement is straightforward rather than an exception.
We’ll make leaving as straightforward as joining.
We’ll hand over your data, run down or return your stock, and support the migration to wherever you’re going next. One of our largest partners switched to us from another pharmacy in under 3 weeks without disrupting their patients, so we know what a good handover looks like from both directions.
There are a few things we need to see before we can get you set up. They’re there to make sure your operation, prescribing and patient journey meet the standards we need to work with.
You’ll need:
We publish exactly what we ask for, so you can see what’s required before you start.
Let’s Talk About Growing Your Business
You will hear back within 1 working day from a member of our leadership team. No sales sequence, no chatbot.
